GENERAL QUESTIONS
How are Customvvv neon signs made?
All our neon signs are handmade with LED flex tube on an acrylic backing. The materials used are acrylic, not glass. Acrylic is more strong and not easily damaged. Our LED neon signs are low voltage. They are also safer because they do not contain any gas or mercury.
What colors and acrylic backing options can I choose?
There are variety options for you to choose. You can choose any color, font, and acrylic backing you want. You can click HERE to know more options.
Can I get a free design service?
Yes, of course. We are willing to provide you the free design service, you can email us the details. And then we will send you the first draft. If you do not satisfied with the first one, we can amend it according to your requirements, and all these are for free. We make sure that we provide you the best service.
How big can my custom neon sign be?
The Neon Sign width is from 20”/50 cm to 80”/200 cm for options, the height is proportional to the font and lines. You also can tell us the specific size you want.
INSTALLATION
How can I install my neon sign?
The installation is very easy and all the accessories like screws, chains and installation manual are included in the package. Prepare the installations, and read the installation specification carefully before installation. You can click HERE to know more. There are two types for you, you can hang or mount your neon sign.
SHIPPING
How long can I received my neon sign?
Our neon signs are handmade with the best quality, normally it takes 5-10 days for production and 3-7 days for delivery; Urgent order service is available, contact us for help.
What happens if my product arrives damaged?
Please open your parcel immediately after receiving it. If your neon sign shows up and has been broken during shipping, please contact us via email within 24 hours of the delivery. And then should take pictures of the broken sign in the box, showing the broken parts, and attach the pictures to your email. We will respond to your email ASAP and figure it out for you.
RETURNS & REFUNDS & WARRANTY
Can I return my order if it turns out bad quality?
All our neon signs are tested for quality and packed well for delivery; 2 year warranty is offered for your order; If any problem for using the product, contact our sales after receiving product for timely help.
Does my neon sign come with a warranty?
We provide a 2-year warranty. For warranty service, please keep your receipt and/or invoice to validate proof of purchase. During the warranty period, Angcustom will repair or replace, at no charge, Products or parts of Products that prove defective because of improper material or workmanship, under normal use and maintenance. Otherwise, Angcustom will be not responsible for all damages caused by correct installation, drop, lightning.
What is your return policy?
All of our Customvvv neon sign come with a 30-day return period. We provides refunds and returns for faulty products only. The returned products must be in good physical condition (not physically broken or damaged). Click HERE to know more.
